Privacy Policy

Event Merchandising’s Privacy Policy

 

 

Website Log Information

 

 

When your Web browser requests information from our site, our Web server automatically records the date, time, and IP address from which your request came. From this information, we can sometimes, but not always, determine the domain and host name of the network provider to which you are connected, such as MSN, America Online, your local ISP, etc. This information does not identify you individually, and we do not seek to do this. You are an "anonymous" user unless you choose to send us email, fill out an online form to request more information, add your name to one of our email lists, or purchase one of our RaverTots products. We use the aggregate information in our visitor files to determine usage and "popularity" of various parts of our web site. Sometimes we share web site log information with our business partners for advertising, promotional or merchandising purposes, and to help improve our site and make it more useful to you.

 

 

Credit Card Information

 

 

Keeping your personal credit card information private is vitally important to us. RaverTots will never rent or sell the information gathered in a credit card transaction. Knowing that you use certain services or purchase certain products may help us to offer you better service and more popular products. Please note that there are places on RaverTots where you can transmit credit card information in order to complete a purchase transaction. Any time we ask for a credit card number we transmit that credit card number in an encrypted format. We use industry-standard, SSL (Secure Socket Layer) encryption.

 

 

RaverTots does not sell or provide any third parties with any personal credit card information.

 

 

Email Addresses

 

 

We may collect your email address when you (i) choose to send us an email message, (ii) choose to fill out one of our online forms to request information about our products and services, or (iii) purchase one of our RaverTots products. We may use your email address to respond to your inquiry and to communicate with you when necessary to provide customer service and/or follow-up information related to a product purchase or shipping information. We may also use your e-mail address to contact you about special offers from

 

 

RaverTots from time to time. RaverTots does NOT sell or provide any of your personal information to third parties.

 

 

 Postal Addresses

 

 

 We may collect your postal address when you (i) choose to fill out one of our online forms to request information about our products and services, or (ii) purchase one of our RaverTots products. We may use your postal address to respond to your inquiry and to communicate with you when necessary to provide customer service and/or follow-up information related to a product purchase or shipping information. We may also use your postal address to contact you about special offers from

 

 

RaverTots  from time to time. RaverTots  does NOT sell or provide any of your personal information to third parties.

 

 

Telephone Numbers

 

 

We may collect your telephone number when you (i) request that we contact you by telephone, or (ii) choose to fill out one of our online forms to request information about our products and services, or (iii) purchase one of our RaverTots products and we need to communicate with you about billing or shipping information.

 

 

RaverTots does NOT sell or provide any of your personal information to third parties. However, RaverTots may disclose the information listed above when required by law or court order. We hope this Security and Privacy Policy statement answers your questions about how we handle the personal information you provide us. If you have any questions, please do not hesitate to contact RaverTots via email at shop-uk@RaverTots

 

 

 

 

 

Returns and Exchanges

 

 

We gladly accept returns and exchanges by mail. Merchandise is eligible for return or exchange within 30 days of delivery and must be in original condition, unworn, unwashed and with all tags, packaging and labels attached. 

 

 

Instructions for Returns & Exchanges in Store
Bring the packing slip you received with your order and the item(s) you wish to return or exchange to the RaverTots. 

 

 

Instructions for Returns & Exchanges by Mail
1. On the back of your packing slip please note which of the following apply I would like to return, please refund I would like to exchange for the following items: If an exchange is not available, please refund 2. Can’t find your packing slip? Include a note with your full name, order number, email address and selection(s) from step one. 3. Securely package your item(s) using original packaging if possible. 4. Select a carrier (USPS, FedEx, UPS, etc.) that provides a tracking number and pay all shipping fees. 5. Ship to the following address:

 

 

RaverTots
Event, Unit 11, The Edge, Humber Road, London, NW2 6EW

 

 

Damaged or Defective Merchandise
If your return or exchange is the result of an error on our part please email us. We will provide a prepaid shipping label if incorrect items or sizes were shipped or merchandise has a manufacturer defect or damage sustained during shipping.

 

 

Processing Times
Returns or exchanges submitted by mail will be processed within two weeks of delivery to the warehouse.

 

 

Return refunds are issued in the form of payment originally used when your order was placed. Once issued, the refund will typically appear on your billing statement within 7-10 business days.

 

 

Exchange item(s) will be sent to the shipping address originally provided when your order was placed. When your exchange is shipped, an email with tracking information will be sent to the email address provided when your order was placed.